The Philippines – An offshore outsourcing nation on the rise |
Posted: July 2, 2019 |
The combination of specialized skills and cheap labor has made the workforce in the outsourcing industry priceless to a growing list of companies in the United States. Most of the companies in the US hire the Filipino outsourcing companies for a wide range functions, which are customer complaints, code data, generate sales leads, read medical scans, legal briefs, and format documents. According to Tholons, the Philippines is the best outsourcing destination in the world. The average yearly growth of the call center industry is more than 20%. In addition, revenue generation has grown from $9 billion to $18 billion in just 4 years – from 2011 to 2015. It is expected to reach $55 billion by 2020. In 2004, the BPO industry has 101,000 employees while in 2017, the number reached 1 million. The BPO industry will generate $48 billion by the year 2020. Before the emergence of the Filipino outsourcing industry, India was flourishing in the market. For the last couple of years, the outsourcing industry in the Philippines is thriving. It has outranked India in the BPO sector. The government of the Philippines is taking essential steps by taking an active role in the BPO industry. As a result, the country’s BPO industry infrastructure is continuously stabilizing, which is a great sign for the further growth of the industry. In addition, with the advent of BPO outsourcing boom, as well as the fast growth of the call center sector, there are now available many local opportunities to the general public consisting of highly competitive and skilled workers, particularly in Manila – the nation’s capital. BPOs in the Philippines own their success to predominately English-speaking workers. The cultural affinity of the Philippines towards western traditions along with its strategic geographical location has made it an ideal outsourcing destination. This has not only enabled easy coordination but also effective communication between customers and businesses. The government of the Philippines has initiated various programs such as ADEPT (Active Participation in Advanced English Pre-Employment Training) and ELITES (Expanded Learning on IT Services). These programs support the steady growth of BPO services in the country. Let’s talk about Manila! The capital city has over 150 major BPO centers including outbound, inbound, email, chat support and telemarketing services. This number is increasing steadily. Although thriving, the Filipino BPO sector is still in the growth phase. The Filipino BPO sector scale-up challenges that can be negated easily by outsourcing elsewhere. So, recognizing this, the Filipino government is making efforts to initiate more programs to further develop the BPO sector. This not only benefits foreign companies but also increase the country’s economy. With many years of experience of the BPO sector in the global outsourcing industry, companies work with clients from a wide range of industry variables, they make certain that the quality of their work never suffers from unanticipated challenges while scaling up. For customers, this global versatility makes sure that the projects won’t get delayed. Also, the quality of work will not suffer.
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